FAQs

What Does GoPHR Cost?

GoPHR is affordable. At $49 a year for the first year and a $35 renewal each subsequent year, the price point translates to less than $1 a week. GoPHR also offers a Concierge Service that will request, gather and enter records from up to 10 of your healthcare providers for a flat fee of $500.

What Is GoPHR?

GoPHR is the new, easy way to gather and manage your medical records. GoPHR can improve your health, save you money and even save your life.

Using cloud data storage, GoPHR stores your entire health history, including image files such as MRIs, X-rays and EKGs into a personal online account. Once your information and files are stored in your GoPHR account, you can view or share them with family members or physicians. You are in complete control of your personal health records.

GoPHR also provides useful resources such as a diabetes journal, fitness and nutrition tracking, medication management and pediatric pages that cover newborns to teenagers. Plus, your GoPHR account gives you global access anywhere there is an Internet connection.

Why Use GoPHR?

It can improve your health. A 2010 study by the California Healthcare Foundation and Lake Research Partners (Consumers and Health Information Technology: A National Survey) concluded that Americans become more engaged in their health and medical care when they have easy access to their health information online. Active participation in your own healthcare leads to better health, the way active participation in your finances leads to better financial health.

It can save you time and money. Keeping up-to-date tests where physicians can see them reduces redundancy, which saves money (and time). It also leads to better decisions about necessary treatment protocols.

It’s great for travelers and for people with dual residences. If you travel or have a seasonal residence, GoPHR allows you to always have your health records and important documents at your fingertips. This way if you have a medical issue that needs treatment by healthcare providers who don’t know you, you can provide that information to them instantly.

It can save your life. Providing critical care personnel immediate access to health information in a medical emergency can mean the difference, in some cases, between life and death.

How Does GoPHR Work?

First, you sign up for a personal GoPHR account and start filling out the information on the pages that appear. You do not have to be a computer whiz to use GoPHR. GoPHR is organized into intuitive sections with clearly marked fields for entering information. A few of these sections present basic information to critical care personnel if there’s a medical emergency. Other pages with detailed health information or health records can be accessed only with your permission. The Vitals Tracking Journal, Diabetes Journal and Fitness and Nutrition Tracking are useful tools for health comparison and evaluation over time. A File Manager holds and organizes images, lab results and other files that tell the complete story of your health.

GoPHR then helps you gather your personal health records. GoPHR provides you with a HIPAA request form to give to your physicians.  If your physicians have your records in a digital format, they can easily upload those records to the File Manager when you give them permission.

If you have paper health records at home, you can scan them onto your computer and then transfer them into your account following easy prompts from the File Manager.

If you have digital records on your computer, you can easily transfer them right into your GoPHR account, using the prompts from the File Manager.

Finally, GoPHR lets you print out your own ID cards that tell critical care personnel that you have a GoPHR account and instruct them to gain access to your basic information in an emergency. You can put these ID cards in a wallet, purse or car.

How Do I Add and Manage Medical Information and Records in My Account?

GoPHR walks you through several pages of questionnaires that help to form the basis of your personal health record. Most questions are either yes/no, multiple choice from a drop down menu, or fill in the blank text boxes. When you (or your physician) want to upload a medical record such as a lab result, X-ray, MRI, CT Scan, etc. you would click on the UPLOAD button and follow the simple prompts to upload your files. The prompts help you to “tag” your file for future use by having you answer pre-defined questions such as Physician’s Name, Date of Test, Type of Test, etc. Unlike most other PHR companies, there is no limit to the number of images or size of images you upload to your personal GoPHR account.

How Do I Get My Medical Information from My Doctor’s Office?

You are entitled by law to your medical records. Requests have to be handled within a reasonable time frame (usually 10 – 14 days). As a patient you can request your records yourself (GoPHR provides basic HIPAA approved request forms you can download to use). Another way to retrieve your information is by subscribing to our Concierge service. This service contacts up to 10 of your doctor’s offices and requests the information directly. We obtain, digitize and upload all information received from those medical providers. You will be asked to sign a release of information form if you choose this option.

How Do I Save My Information?

At the bottom and top of each page that require you to fill out information or answer questions, there is a prominent ‘Edit/Add’ button. Once activated, your page will become editable and that button will become a prominent ‘Save’ button. There will also be a ‘Save’ button at the bottom of each page. When you have completed entering the information on each of those pages you must hit the save button to save that information. If you try to leave a page before you have clicked on the ‘Save’ button, a warning will pop up advising you to save before you leave. If you leave the page without clicking on the ‘Save’ button, the entered information will not be saved. Documents and image files entered into the File Manager are automatically saved as part of the loading process.

How Do I View My Records?

Once files have been uploaded, you can visit the File Manager to view, open, download or delete files as needed. The File Manager is searchable so you can locate files uploaded by a specific physician, or tests performed between a specific parameter of dates, locate all tests of a like type (for example, all CT Scans), or simply view all files that have been uploaded to your account.

How Do I Obtain Medical Imaging Files Such As CAT Scans, MRI’s, and X-Rays?

Like other documents or files, you may request these of your physician if he/she has them. If they have permission to access your account they can upload them directly to your account. If you have medical imaging stored on your computer or on CDs you can upload them to your GoPHR account easily. Using the simple “UPLOAD” button on the menu, the software will walk you through uploading and naming your files. All files will be stored in our File Manager which can help you: 1) search for a specific file; 2) organize files by type, physician or date; and 3) allow you to download to your personal computer.

Can I Store Non-Medical Information in My Account?

Yes. We encourage users to upload other non-medical documents such as a copy of your passport, your insurance ID cards, your birth certificate, marriage certificate or baptism certificate. We also encourage families to upload certain pictures and mementos like “footprints” into the Pediatric Section to help you remember important milestones and help you grow your family tree. Our security system, however, detects files that do not comply with the regulations in our terms and conditions to insure that our users are working in a safe and legal environment.

How Do I Share My Medical Information?

The easiest way to share your information is to give those closest to you access to your account. You may wish to give close family members your account sign-in information, and you can pre-approve specific physicians to view or edit your account (see ‘How Do I Give My Physicians Access to My GoPHR Account?’ for those instructions). You can download any file to your computer and email it to another party. And you can also print out a summary of your health profile from within the Summary Report that appears at the top of every page of your account.

Can I Delete Information from My Account?

Yes. As the primary user you always have the ability to delete information from your account.

How Do I Use The Pediatric Section?

Our Pediatric Section can be accessed from the main menu on all pages of the GoPHR software application. That section contains areas for Newborn Information, First Records and Pediatric Medical History, as well as fun areas to help you track your Family Tree and Milestones and Memorable Firsts. The Pediatric section is designed for Newborns through age 14. We encourage parents who are using GoPHR for a child, to also use all other sections of the software outside of the Pediatric Section as they contain very helpful and useful information such as Immunization records, Allergies, Medications and so on.

How Is GoPHR Different?

Unlike other personal health record applications, GoPHR is dedicated to making your experience as simple, intuitive and enjoyable as possible. From the layout of the website’s home page to the flow of its application’s pages, GoPHR makes the process so easy that even people with limited computer skills can navigate the application.

GoPHR is comprehensive. In addition to helping you store, manage and share all your health records (including image files), GoPHR provides additional health resources such as a diabetes journal, fitness and nutrition tracking, medication management and pediatric pages that cover newborns to teenagers. GoPHR is rolling out new features on a regular basis (such as a concussion test for professional or student athletes), as complimentary enhancements to the application. GoPHR is also releasing a portable device app for iOS and Android smart phone and tablet systems.

Most importantly, GoPHR keeps the ‘personal’ in personal health records. Some PHRs sell your health records (minus your name, address and SS#) to third parties, such as pharmaceutical companies. They reserve the right to do this in the fine print of their ‘terms of use’. GoPHR doesn’t do that, even though it’s a very lucrative business. You, and only you, should have the right to permit that kind of usage.  Please read our Terms of Service and Privacy Policy to read more about how we protect your privacy.

How Do I Give My Physicians Access to My GoPHR Account?

When you register your new account, or at any time after that, you can approve which of your physicians can access your account. Simply enter their name and select their National Provider Identification number (NPI) from a list we provide. Your physician can then use your name and date of birth in conjunction with their approved NPI to gain access to your account. You can pre-approve an unlimited number of physicians to have either read-only access to your files (they can only view them) or full edit access (they can add files to your account).

What Is GoPHR’s Level of Security?

GoPHR uses an advanced virtual server system (the Cloud) that exceeds HIPAA security regulations. These servers are housed in a headquarters in Phoenix, Arizona and staffed by personnel 24/7. The hosting company is experienced with Dept. of Defense level firewall systems and redundancy technology. Please read our Security Statement located on the footer of our website for more details.

Does GoPHR Work on All Types of Computers?

Yes. As long as you have access to the internet, your GoPHR account opens in any browser and works on PCs, Macs and Tablet operating systems.

Why Should My Medical Information Be Password Protected?

Your personal health information is a private commodity that should only be available to you and your health care providers. Your password is encrypted and each account is secured by a unique combination of user ID and password. Multiple failed attempts to gain access to an account will cause a lock on that account until further investigation or clearance from the account owner.

What Information Can I Put in My GoPHR Account?

GoPHR is designed to store all your information in one, secure place. This includes your health history, family history, emergency contact list, allergies, medication list, insurance information, and physician names and specialties. Also stored in your GoPHR account are any kinds of tests such as blood work, radiology imaging (X-Rays, CAT Scans, and MRI’s), and specialty tests such as cardiac catheterizations, ultra sound/echocardiograms, etc. You can also store important documents such as a birth certificate, passport, living will, marriage license, and DNR.

Should I Back Up My Files from GoPHR?

Although GoPHR is a safe and a dependable way to store your information, you may wish to have some of your personal health information on your own computer. It’s easy to download any medical file which has been uploaded to your account using prompts from the File Manager to walk you through the process. You can also download our comprehensive Summary page as a PDF file to your computer.

Who Should Be on My Emergency Contact List?

Choosing your Emergency Contacts is an important decision. You should pick individuals you trust, who know your basic medical needs, and who are able to present medical professionals with your personal password upon request. An example would be your spouse, health care proxy, other family member, or a close friend.

Why Does My GoPHR Account Have My Photo?

Your photograph is an important tool used by medical professionals for correct identification.

To Whom Do I Speak If I Have Questions about My GoPHR Account?

Please see the Contact Us page for instructions on how to reach us by email or phone.

Who Updates My Health Information?

Your health history can be easily updated by you at any time using any personal computer with an internet connection. GoPHR also offers a Physician access portal where physicians pre-approved by you have the ability to add new health records.

How Can GoPHR Help Emergency Medical Services (EMS)?

Once you have filled out the personal information page in your GoPHR account, our software generates an Emergency Services card. That card includes your name, date of birth and the GoPHR website URL. EMS providers can enter the Emergency Services access point on our home page and immediately see your emergency contacts and vital medical information that can help save your life in an emergency. We suggest that you print out several of the Emergency Services cards and keep one in your wallet, your glove compartment and perhaps on your refrigerator.

Can I Cancel My Account?

Yes, you can cancel at any time by contacting a Customer Service Representative. If you cancel, we hold on to and continue to store all records you uploaded for a term of up to six months (in case you decide to come back you won’t have to rebuild your personal health history). However, if you opt to have your records deleted from our system at the time of cancellation (you will be presented with that option), we will dispose of all records per the regulations of Health and Human Services and HIPAA.

What If I Forget My User ID or Password?

If you forget your User ID or Password, the software directs you to answer pre-determined questions and requires that you have access to the email account used to set up your account initially. As long as you have access to those answers and that email account, our Customer Service Representatives can walk you through obtaining the answers or setting up a new User ID and Password if needed.

How Long Do You Store My Medical Records After My Account Has Been Closed?

If you cancel, we hold on to and continue to store all records you uploaded for a term of up to six months (in case you decide to come back you won’t have to rebuild your personal health history). However, if you opt to have your records deleted from our system at the time of cancellation (you will be presented with that option), we will dispose of all records per the regulations of Health and Human Services and HIPAA.

How Do I Save My Information?

At the top and bottom of the pages that require you to fill out information or answer questions, there is a prominent ‘Save’ button. At the top of the page the Edit/Add button becomes the ‘Save’ button once you start to fill in information. When you have completed entering the information on each of those pages you must hit the ‘Save’ button to save that information. If you try to leave a page before you have clicked on the ‘Save’ button, a warning will pop up advising you to save before you leave. If you leave the page without clicking on the ‘Save’ button, the entered information will not be saved.

Documents and image files entered into the File Manager are automatically saved as part of the loading process.

How Do I Enter My Information?

On the pages that ask you to fill out information, there is a prominent Edit/Add button at the top right hand corner of the page. Click on that button and the fields on the page become active. Then you simply fill in those fields and click on the Save button before you leave the page.